Customer messaging: AI-assisted replies
Suggested drafts for human agents inside the unified inbox, with a person staying in control of every message.
What's new
What's new in Amargi.
A high-level summary of platform milestones. We list only the big moments, honestly, with no version numbers or precise dates, newest first.
Note
This is a high-level page of platform milestones, not an exhaustive list of every change. We keep it honest: what's here is genuinely live today, and the quarters are a rough chronological grouping, not exact ship dates.
2026 · Q2
Customer messaging: WhatsApp campaigns
Message your lists on WhatsApp through direct Meta channels, with no third-party middleman.
Web chat widget
Embed AI or live chat on your site in one line of code.
2026 · Q1
AI assistants: answers from your own knowledge
AI that answers from your knowledge base with a clean handoff to a human, and provider-agnostic models.
Support & CRM: ticketing and pipeline
Ticketing with SLAs, routing and a knowledge base, alongside the leads and sales pipeline.
Arabic-first bilingual experience
Arabic and English across the whole platform, with native RTL support rather than a bolt-on translation.
2025 · Q4
One account, one bill
Unified identity and billing across the whole platform, one account for the entire team.
Customer messaging: unified inbox
WhatsApp, Email, Messenger and Instagram in one inbox, connected directly through Meta.
Self-hosted HD video meetings
High-definition video meetings with recordings, on your own infrastructure.
Sovereign deployment + EU data residency
Cloud, private or on-premise, with EU data residency available by default.
Meta Tech Provider standing
Direct Meta channels for your messaging, with no third-party BSP in the path.
Follow along
See what's live today, or contact us to find the right fit for your team. We update this page whenever a new milestone ships.