Data deletion request

Overview

There are two kinds of deletion. Deleting your account is about you as a person: your sign-in, your profile and your memberships. It does not delete your organization's shared data (conversations, contacts, tickets, meetings), which belongs to the organization and stays available to its other members. Deleting the organization removes that shared data from every Amargi product. A few records are kept rather than deleted, such as billing records and Reach's audit log: see What is retained below.

Delete your account

Sign in to Amargi Workspace on the web. Open Settings -> Account -> Advanced options, and in the Danger zone choose "Delete my account". Confirm with your account email and your current password, then choose "Schedule deletion".

What happens next: your account is deactivated straight away and you are signed out on the device you used. Your other browsers and the mobile app are signed out within 4 hours at most, when their current sign-in expires, and signing in with the account's email and password is refused. We keep the deactivated account for 30 days so it can be restored if the request was a mistake or was not made by you: email us within that window to restore it. The deactivated account record is not erased automatically after that: to have it permanently deleted or anonymized, email contact@amargicreative.com from your account's address, as described under Email request below.

If you are the only owner of an organization that still has other members, make another member an owner first, so the organization is not left without one. If you are its only member and want its data gone, request deletion of the organization first (below), then delete your account.

The mobile app

The Amargi Workspace iPhone app signs you in with an account your organization created for you; it does not create accounts. To delete your account, use Amargi Workspace on the web as described above, or email us. Signing out of the app ends that device's session and removes its notification registration.

Delete your organization's data

An owner of the organization can delete it from Amargi Workspace on the web: Settings -> Danger zone -> Delete organization, then type the confirmation phrase shown. Any owner can cancel the request until the deletion runs. When it runs, the organization's data is erased from every Amargi product (Reach, Escalate, Mail, Meet, Agents and Workflow), and the organization's members are signed out of it. Nothing is deleted on a timer: our team reviews each request and then runs the deletion. If you need it completed by a particular date, email contact@amargicreative.com.

Email request

If you cannot access your account (forgot password and lost access to the registered email), send an email to: contact@amargicreative.com

With: Subject line: Data deletion request. The email address registered with your account. (Optional) The organization name or id if your email is linked to multiple accounts.

We verify the request, may request additional identity confirmation if needed, and complete deletion within 30 days (most requests complete within a week).

What gets deleted

Your account: when you delete it, it is deactivated, all of its sessions are revoked and its mobile notification registrations are removed. The user record (name, email, password hash, 2FA secrets, profile photo) and your organization memberships are permanently deleted or anonymized when you ask us to by email.

Your organization, when an owner deletes it: the organization record, members, licenses and API keys. Reach content: conversations, messages and media, notes, contacts (unified + per-channel), saved replies, auto-replies, templates, business profiles, channel connections (WhatsApp, Messenger, Instagram). Escalate content: tickets, ticket events and attachments, policies, business hours, routing queues, AI inferences. Mail configurations and hosted mailboxes, Meet meetings, Agents and their knowledge-base records, and Workflow automations tied to your organization. Our Agents search index is not erased by this deletion: for each part of a knowledge item it keeps the search vector, the item's title and up to 500 characters of its text, tagged with your organization's Agents account. Email contact@amargicreative.com and we will remove them.

What is retained

Some records are kept when an organization is deleted. They are not anonymized, and no scheduled job deletes them later.

Billing records (amounts, dates and currency, with no message content or contact details), kept for at least the period tax law requires (typically 7 years). Reach's audit log entries for the organization, which can include the user ids and IP addresses of the people who acted; the audit logs of the other Amargi products are deleted with the organization. The record of the deletion itself: the request, and a run record with the organization's name. Backups, which still hold the deleted data until they are rotated out on our backup schedule (typically within 8 weeks).

Meta, WhatsApp, Messenger, Instagram rights

If you reached us through Meta platforms (WhatsApp Business Platform, Messenger, Instagram Direct), you can also trigger deletion via the standard Meta data-deletion callback. Our endpoint:

POST https://api.amargicreative.com/api/v1/privacy/meta-data-deletion

The endpoint accepts the standard Meta data-deletion-callback payload, queues the request for processing, and returns a status URL you can poll.

Contact

Questions about a deletion request: contact@amargicreative.com. We respond within 5 business days.

Disclaimer: this is a template for the Meta App Review launch. A lawyer in your jurisdiction must review it before any production launch that serves regulated sectors.