Terms of service

1. What this is

These terms govern your use of the Amargi products (Hub, Agents, Reach, Mail, Meet, Escalate, Remote Control, and any future products) provided by Amargi Creative ("we", "us"). By using any product, you agree to these terms.

2. Accounts

• You must be 18 or older, or the legal age in your country if different.
• You must provide accurate, current information at signup.
• You are responsible for keeping your account credentials secure.
• Organization accounts are managed by the organization owner. Members added are subject to permissions managed by the owner.

3. Acceptable use

You may use Amargi for any lawful business or personal purpose. You may not:

• Use the products for illegal activity, fraud, or harming others.
• Send spam, unsolicited messaging, or abusive content via Reach or Mail.
• Attempt to reverse-engineer, probe, or bypass security features.
• Resell Amargi access without a partner agreement.
• Upload content that infringes intellectual property, including copyrights and trademarks.

Violations may result in immediate account suspension, investigation, and legal referral when applicable.

4. Billing & payment

• Pricing is per-agreement with your organization. No public price list.
• Invoices are issued monthly or annually depending on your plan. Late payment is subject to fees per applicable law.
• Token packs (Mail) do not expire. Per-org licenses are cancellable with 30 days' notice.
• Refunds are available within 14 days of first purchase per product, at our discretion.

5. Content ownership

You own all data you upload to or create within Amargi. We own the products themselves (code, design, branding). We grant you a non-exclusive license to use the products for the duration of your subscription.

6. Privacy

Personal data processing is governed by our privacy policy, which forms part of these terms.

7. Warranties

Products are provided "as is". We target 99.9% uptime but do not guarantee uninterrupted service. For enterprise-plan customers, separate SLAs may apply and are explicitly stated in your order form.

8. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim is limited to the amount you paid Amargi in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.

9. Termination

• You may close your account at any time from settings, or by writing to us.
• We may suspend or terminate your account for material breach of terms or non-payment after 14 days' notice.
• On termination, your data is deleted within 30 days unless retention is legally required.

10. Changes to these terms

We may update these terms from time to time. Material changes are notified via email 30 days before they take effect. Continued use after the notice period constitutes acceptance.

11. Governing law & dispute resolution

These terms are governed by the laws of the jurisdiction of Amargi Creative's registered office. Disputes are first resolved in good faith through direct correspondence, then mediation, then through the courts of that jurisdiction if prior attempts fail.

12. Contact

Questions about these terms: contact@amargicreative.com