Unified omnichannel inbox
WhatsApp, Email, Messenger, and Instagram DMs all in one workspace. Channel filter, status filter, search across everything. One reply experience regardless of source.
Platform
Amargi Reach
Every customer conversation, every channel, one inbox.
WhatsApp, Email, Facebook Messenger, Instagram DMs. Bilingual Arabic-first interface. Built for SMB support teams in MENA.
<100ms
p99 send latency
Meta-direct
no third-party BSP
EU + US
data residency
99.9%
target uptime
Amargi Reach is the conversations hub for SMBs. WhatsApp Business, transactional + reply email, Messenger threads, and Instagram DMs all flow into one shared workspace. Agents collaborate via assignments, internal notes, and @mentions. AI suggestions land directly in the composer, you can accept, edit, or override before sending.
Key features
WhatsApp Business with templates + campaigns
Full WhatsApp Business Platform support, template builder with HEADER / BODY / FOOTER / 5 button kinds, broadcast campaigns with delivery + read analytics, 24-hour service window enforcement.
Email send + receive
Inbound email lands in the same inbox; replies go out from your verified sending domain. Forward your existing support address into Reach to keep email under one roof.
Messenger + Instagram DMs
Connect a Facebook Page; threads land in the inbox alongside everything else. Connect your Instagram Business Account; DMs ride the same composer + agent assignment flow.
Real-time agent collaboration
Assign conversations, leave internal notes with @mention notifications, change status (open / pending / resolved / snoozed), see typing indicators across the team.
AI suggestions inline in composer
AI drafts reply suggestions based on the conversation, your knowledge base, and prior resolved threads. Accept, edit, or skip. Saved replies and shortcuts live in the same composer.
Native Arabic UX with RTL + ICU plurals
Arabic is a first-class locale, not an afterthought. Full RTL layout, ICU pluralization rules, locale-aware date / number formatting throughout.
What it looks like
How teams use it
Customer support inbox
Consolidate WhatsApp, email, Messenger, and Instagram support traffic. Agents collaborate, AI assists, customers get faster replies.
WhatsApp marketing broadcasts
Send approved templates to opted-in audiences. Track delivery, reads, and opt-outs per campaign with full per-message billing visibility.
Sales qualification + handoff
Inbound leads land in any channel; AI qualifies and routes; sales picks up the warm conversation in the same workspace.
Connect a channel in minutes
Step-by-step setup for each channel: OAuth flows for Meta / Instagram / Messenger, IMAP / SMTP forwarding for email, embedded signup for WhatsApp Business. Linked guides in /docs.
Pricing
Per-organization platform fee + per-channel pass-through costs (Meta WhatsApp conversations, email send volume). No setup fees. Contact us for a quote.
Integrates with
Powered by Agents for the AI suggestions. Sends OTPs through Mail. Hands off complex threads to Escalate when ticketing rigor is needed.
Bring every customer conversation under one roof
Connect your channels in an afternoon. Keep your numbers, your domain, your data. Turn on AI suggestions the same day.